Effective Date: 18 June 2025
Business Name: Nitty Gritty Coaching

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the Health Records Act 2001 (Vic).

By using our website or services, you consent to the practices described below.

1. What Information We Collect

We collect personal information you provide directly, including:

• Your name, email address, and phone number

• Booking and session information

• Billing and payment details

• Intake or onboarding form responses

• Any other information you voluntarily submit during coaching or enquiries

We may also collect health information if your coaching touches on mental wellbeing or personal development goals. This information is treated as sensitive and handled with extra care under the Health Records Act 2001 (Vic).

2. Why We Collect Your Information

We collect your personal information to:

• Book and manage coaching appointments

• Provide coaching services tailored to your needs

• Process payments securely

• Communicate with you about sessions, changes, or support

• Send reminders, resources, or newsletters (with your consent)

• Meet our legal obligations and maintain business records

3. Sensitive and Health Information

If your coaching sessions involve personal reflections, mental wellbeing, or emotional insights, we may collect information considered health information. We will only do so with your explicit consent. This information is:

• Collected directly from you

• Stored securely

• Used only to support your coaching experience

• Not shared with third parties unless required by law or authorised by you

4. How We Collect Information

Information is collected when you:

• Fill out a form on our website

• Schedule a session using our booking system

• Email or message us

• Participate in coaching sessions

• Make a payment via our website

Some data may also be collected automatically (e.g., cookies and analytics) to improve site performance.

5. Third-Party Services and Overseas Disclosure

We may use secure third-party providers (such as Stripe, Acuity, PayPal, Squarespace) to facilitate bookings, payments, and communication. These services may store data on servers located outside Australia.

We take reasonable steps to ensure that your information is protected and handled in accordance with Australian privacy standards, even where overseas storage is involved.

6. Security of Your Information

We are committed to keeping your personal information secure and take all reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to your data is restricted to authorised personnel only.

7. Access and Correction

You have the right to:

• Access personal information we hold about you

• Request correction of any inaccurate or outdated information

To make a request, please contact us using the details below. We may need to verify your identity before actioning your request.

8. Your Rights and Complaints

If you believe your privacy has been breached, or you wish to make a complaint, please contact us directly. We will respond to your concern as soon as possible.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au 1300 363 992

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website, with the date of last revision clearly indicated.

10. Contact Us

For any questions about this Privacy Policy or your personal information, please contact:

Nitty Gritty Coaching
Email: hello@nittygrittycoaching.com.au
Phone: 0419944717
Website: www.nittygrittycoaching.com.au